Deactivate a product without breaking links
This guide walks through safely deactivating a product without leaving broken checkout and funnel paths. Read inactive products and link impact first.
Deactivation affects live checkout links, funnels, and affiliate links.
Part 1 — Audit live paths
- Confirm you are in the correct business workspace.
[Screenshot: App header — correct business workspace selected.]
- Open the product to deactivate.
[Screenshot: Product detail — target product opened.]
- List all checkout links using this product.
[Screenshot: Checkout links — filter or list showing product links.]
- List funnel steps that reference this product.
[Screenshot: Funnels — steps using this product identified.]
- Note affiliate or campaign links promoting this product.
[Screenshot: Affiliate links — tracking links tied to product noted.]
- Check active subscriptions — deactivation may not cancel billing automatically.
[Screenshot: Subscriptions filter — active subs on this product counted.]
Part 2 — Pause and redirect traffic
- Communicate pause date to marketing and affiliates.
[Screenshot: Internal comms — deactivation date shared with team.]
- Deactivate plans and offers for the product.
[Screenshot: Offer status — offers deactivated or hidden.]
- Update or unpublish checkout pages if required.
[Screenshot: Checkout builder — unpublished or redirect message on checkout.]
- Fix or disable broken funnel branches. See broken funnel paths.
[Screenshot: Funnel editor — decline path or replacement product configured.]
- Replace links in ads and emails with new offer if migrating.
[Screenshot: Campaign update — new checkout URL distributed.]
Part 3 — Deactivate and verify
- Set product status to inactive in product settings.
[Screenshot: Product status — inactive selected and saved.]
- Open old checkout links in a private window — confirm expected behavior (closed sale or redirect).
[Screenshot: Live link test — inactive product message or redirect visible.]
- Verify no new approved sales on inactive product after cutoff.
[Screenshot: Sales filter — no new sales after deactivation time.]
- Document remaining subscriptions and support policy for existing buyers.
[Screenshot: Support policy — existing buyer access rules documented.]
Deactivation cheat sheet
| Asset | Action before inactive |
|---|---|
| Checkout links | Deactivate offers or unpublish |
| Funnels | Fix branches |
| Affiliates | Notify partners |
| Subscriptions | Separate cancel/migrate plan |
| Webhooks | Update automations |