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Complete an installment checkout flow

This how-to guide walks through the full installment path — seller setup, buyer card checkout with split payment, approved sale, and post-payment review. Read configure installments first for offer settings.

Installments apply to eligible card payments on supported one-time offers. They are not the same as subscription billing.

For card setup concepts, see PIX and card at checkout. For a standard card path without installments, see complete a card payment flow.

Part 1 — Seller setup (before the buyer pays)​

  1. Confirm you are in the correct business workspace.

[Screenshot: App header — active business name and workspace switcher visible.]

  1. Open Products and select the product you are selling.

[Screenshot: Products list — target product row highlighted.]

  1. Open Pricing and select the plan and offer connected to your checkout.

[Screenshot: Pricing page — one-time plan and offer list for the selected product.]

  1. Open the offer and enable installments with the correct number of splits.

[Screenshot: Offer installment settings — installments enabled with count and total price visible.]

  1. Confirm card is enabled as a payment method on the offer.

[Screenshot: Offer payment methods — card enabled; PIX optional if also offered.]

  1. Open Checkout and select the checkout link buyers will use.

[Screenshot: Checkout links list — target link with product, offer, and copy button.]

  1. Open the checkout builder and confirm installment terms are readable near the payment action.

[Screenshot: Checkout preview — total price and installment count visible above pay button.]

  1. Confirm the checkout page is published.

[Screenshot: Checkout builder — Published status badge visible.]

  1. Copy the checkout link for your test.

[Screenshot: Checkout link copy action — URL copied to clipboard.]

Part 2 — Buyer checkout (installment card payment)​

  1. Open the checkout link in a browser (test on mobile — installment copy must stay readable).

[Screenshot: Live checkout page — offer summary and card payment section visible.]

  1. Enter buyer details if the checkout requests email, name, or document.

[Screenshot: Checkout buyer fields — email and required fields filled in.]

  1. Select Credit card as the payment method.

[Screenshot: Payment method selector — card selected for installment-eligible offer.]

  1. Review the installment options shown (for example 3x, 6x, or 12x).

[Screenshot: Installment selector — multiple split options with per-installment amount visible.]

  1. Select the installment option the buyer wants.

[Screenshot: Installment option selected — total and per-charge amount highlighted.]

  1. Enter card number, expiry, CVV, and cardholder name.

[Screenshot: Card payment form — all card fields filled in.]

  1. Submit payment and wait for the checkout response.

[Screenshot: Checkout processing state — installment card payment submitting.]

  1. Confirm the checkout shows success for an approved payment or a clear declined message.

[Screenshot: Checkout success page — installment purchase approved and thank-you visible.]

Part 3 — Seller review (after the buyer pays)​

  1. Open Sales in the seller app.

[Screenshot: Sales list — filters and date range visible.]

  1. Search by the buyer email used in the test.

[Screenshot: Sales search — buyer email entered and matching installment sale row visible.]

  1. Open the sale and confirm status is Approved.

[Screenshot: Sale detail — Approved status, card payment method, and installment indicator visible.]

  1. Confirm delivery was granted only after approval.

[Screenshot: Buyer access confirmation — delivery granted for approved installment sale.]

  1. Brief support on how to explain installment charges if buyers ask about multiple card entries.

[Screenshot: Internal support note — installment explanation for agents.]

Installment status cheat sheet​

What you seeWhat it meansWhat to do
Installment options missing at checkoutOffer or card flow does not support installmentsRecheck installment settings and payment methods
Declined at checkoutCard issuer rejected the attemptBuyer retries or uses another method; see card declines
ApprovedFirst installment charge confirmedGrant delivery; explain future charges if buyers ask
Buyer disputes total vs per-charge amountCheckout copy was unclearFix checkout copy; review refunds policy

Common mistakes​

  • Enabling installments without testing buyer-facing totals on mobile.
  • Confusing installments with subscription renewals.
  • Granting delivery before the sale shows Approved in Sales.
  • Promising one total price on the sales page but showing different installment math on checkout.