Add and verify a bank account
This guide walks through adding a bank transfer payout account for withdrawals. For PIX-only payouts, see add a PIX key for payouts. Read PIX key vs bank transfer first to choose the right method.
Holder name and document must match business registration. Mismatches cause bank account rejected errors.
Part 1 — Before you add the account
- Confirm you are in the correct business workspace.
[Screenshot: App header — correct business workspace selected.]
- Open Finance or company finance settings.
[Screenshot: Finance area — bank accounts section accessible.]
- Gather holder legal name, CPF or CNPJ, bank name, branch, account number, and account type.
[Screenshot: Payout checklist — holder document and bank details documented.]
- Compare holder details with business registration tabs.
[Screenshot: Business registration — legal name and document match payout owner.]
- Confirm your user has permission to manage bank accounts.
[Screenshot: Finance permissions — bank account management allowed.]
Part 2 — Add bank transfer details
- Click Add bank account or equivalent action.
[Screenshot: Bank accounts page — Add account button visible.]
- Select bank transfer as the payout method.
[Screenshot: Payout method — bank transfer selected instead of PIX key.]
- Enter account holder name exactly as registered.
[Screenshot: Holder name field — legal name entered matching registration.]
- Enter holder document (CPF or CNPJ).
[Screenshot: Document field — CPF or CNPJ entered.]
- Select bank, branch, account number, and account type (checking or savings).
[Screenshot: Bank details form — bank, branch, account number, and type filled.]
- Save the account and note validation status if shown.
[Screenshot: Account saved — validation pending or success status visible.]
Part 3 — Verify and set default
- Review the saved account for typos in branch or account number.
[Screenshot: Saved account detail — all fields reviewed for accuracy.]
- Set this account as default if it should receive withdrawals.
[Screenshot: Default account toggle — account marked as default payout.]
- Notify finance teammates with finance permissions.
[Screenshot: Team notification — finance users informed of new default account.]
- Run a small withdrawal test only when available balance allows.
[Screenshot: Test withdrawal — small amount requested to validate account.]
Verification cheat sheet
| Check | Pass | Fail |
|---|---|---|
| Holder name vs registration | Exact match | Fix name before retry |
| Document type | CPF for individual, CNPJ for company | Use correct document |
| Branch + account | Valid format for selected bank | Re-enter; no extra characters |
| Default account | One clear default set | Ambiguous payout target |
Common mistakes
- Entering a personal account when the business is registered as CNPJ (or vice versa).
- Typos in branch or account digits.
- Skipping validation and requesting a large withdrawal immediately.
- Adding bank transfer when PIX key is the intended payout method.
FAQ
How long does bank account validation take?
Validation timing varies. Wait for confirmed status before large withdrawals. See withdrawal status lifecycle.
Can I have multiple bank accounts?
Yes. Set one as default for withdrawal requests. See set up bank accounts and withdrawals.