Configure delivery and member access
Delivery settings define what the buyer receives after payment. This is one of the most important product settings to test before sending real traffic to checkout.
Use this guide when a product needs course access, an external members area, ebook delivery, software access, service instructions, or post-purchase delivery links.
Delivery options
| Delivery option | Use it when |
|---|---|
| External members area | Buyers should receive access in another platform, such as MemberKit. |
| AtomicMembers | The product should use AtomicPay's integrated members area when available. |
| No members area | The product does not need an automatic members area. |
| Ebook upload | Buyers should receive a paid ebook file after purchase. |
| Link delivery | Buyers should receive one or more access links after purchase. |
Product type and delivery
| Product type | Common delivery setup |
|---|---|
| Course | External members area or AtomicMembers when available. |
| Mentorship | No members area, external scheduling/access instructions, or link delivery. |
| Community | External community access link or members area integration. |
| Service | No members area or link delivery with onboarding instructions. |
| Software | Link delivery, external access flow, or custom onboarding instructions. |
| Ebook | Ebook upload. |
| Link delivery | Delivery links with labels and valid URLs. |
Configure a members area
- Confirm you are editing the correct product.
- Open the product delivery or members area settings.
- Choose the members area option.
- Select External if access is handled by a third-party platform.
- Choose the external platform when available, such as MemberKit.
- Add the callback or integration URL required by the external platform.
- Save the product settings.
- Run a test purchase and confirm the buyer receives access in the external area.
Configure ebook delivery
- Create or open an ebook product.
- Go to the ebook upload step or product ebook file area.
- Upload the ebook file.
- Confirm the uploaded file is attached to the product.
- Save the product.
- Test the purchase path and confirm the buyer can access the ebook after payment.
Configure link delivery
- Create or open a link delivery product.
- Go to the delivery links area.
- Add each delivery link with a clear label.
- Use complete, valid URLs.
- Remove empty or outdated links.
- Save the delivery links.
- Test the checkout and post-purchase experience.
Delivery checks before launch
| Check | Why it matters |
|---|---|
| Delivery method matches product type | Buyers should receive access in the format promised by the offer. |
| External callback URL works | External members platforms need the correct URL to create access. |
| Ebook file is uploaded | Ebook buyers should not pay before the file exists. |
| Delivery links are valid | Broken URLs create immediate support tickets. |
| Buyer access is tested | A seller dashboard test is not enough; the buyer path must work. |
Common delivery problems
- The product type does not match the delivery method.
- The external members area callback URL is missing or incorrect.
- The ebook product has no file attached.
- A delivery link is missing a label or valid URL.
- The seller tested checkout but did not test buyer access.
- Access instructions are clear to the team but not clear to the buyer.
Best practices
- Decide delivery before building the checkout page.
- Write the checkout copy so it matches the actual delivery method.
- Test the buyer path after every delivery change.
- Keep link labels simple and recognizable.
- Use external members area delivery only when the external platform is ready to receive buyers.
FAQ
Should I choose external members area or no members area?
Choose external members area when buyer access must be created in another platform. Choose no members area when the product is delivered manually, through service onboarding, or through another non-members workflow.
Can I use MemberKit with AtomicPay?
Yes, MemberKit appears as an external members area option. Add the required callback or integration URL and test that access is created after payment.
Why does a link delivery product require delivery links?
The product is built around sending access links after purchase. Each link should have a clear label and valid URL so the buyer knows what to open.
What should I check when buyers say they did not receive access?
Confirm the sale status, product type, delivery method, external callback URL, ebook file, delivery links, and customer history. Then test the same buyer path if possible.